Last Updated: 09/06/2024

At Gloshop, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as simple as possible.

1. Eligibility for Returns

1.1. Products Eligible for Returns:

- You may return any product purchased through Gloshop within 5 days from the date of delivery.

- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

1.2. Products Not Eligible for Returns:

- Certain products may not be eligible for returns due to hygiene reasons or other restrictions. These products will be clearly marked as non-returnable on our website.

2. How to Initiate a Return

To initiate a return, please follow these steps:

- Log in to your Gloshop account and navigate to your order history.

- Select the order containing the product you wish to return and follow the instructions to initiate the return process.

- Pack the product securely in its original packaging and include any accessories, manuals, or other items that came with it.

3. Return Shipping

3.1. Return Shipping Costs:

- The cost of return shipping will be the responsibility of the customer, unless the return is due to an error on our part or a defective product.

- We recommend using a trackable shipping method to ensure that your return is received by us.

3.2. Refunds for Return Shipping:

- If the return is due to an error on our part or a defective product, we will provide a prepaid return shipping label or reimburse you for the cost of return shipping upon request.

4. Processing Refunds

4.1. Refund Method:

- Refunds will be issued to the original payment method used for the purchase.

- Please allow [number] business days for the refund to appear in your account after the return has been processed.

4.2. Deductions from Refunds:

- We reserve the right to deduct any applicable restocking fees or return shipping costs from your refund for returns that are not due to an error on our part or a defective product.

5. Contact Us

If you have any questions or concerns about our return policy or need assistance with a return, please contact our customer service team at contact@gloshop.one.

Thank you for shopping with Gloshop!